Contact Us
We will answer any questions you may have about our online sales, rights or partnership service right here.
FREQUENTLY ASKED QUESTIONS
Yes! At Veil Skin Beauty, we ensure that all product images displayed on our website accurately represent the actual items you will receive. We use high-quality, professionally captured images to showcase the colors, packaging, and textures of our products as realistically as possible.
However, in rare cases, brands may update their packaging or formulations, leading to slight variations in the appearance of the product. Rest assured, we always provide authentic and original products, and any changes made by the manufacturer do not affect the quality or performance of the item.
Once you complete your purchase at Veil Skin Beauty, your sales receipt will be automatically sent to the email address you provided during checkout. You can also access your receipt in the following ways:
- Email Confirmation – Check your inbox (or spam folder) for an order confirmation email that includes your sales receipt.
- Customer Account – If you created an account on our website, log in and go to the Order History or My Orders section to view and download your receipts.
- Contact Support – If you can’t find your receipt, reach out to our customer support team at [your email/contact], and we’ll be happy to resend it.
At Veil Skin Beauty, we prioritize hygiene and product integrity, so we do not accept returns or exchanges once a product has been delivered. This policy ensures that all our customers receive fresh, unopened, and high-quality beauty products.
However, if you receive a damaged, defective, or incorrect item, please follow these steps to request a refund or replacement:
- Contact Us – Email us at [your email/contact] within 24 hours of receiving your order.
- Provide Details – Include your order number, a clear photo of the damaged or incorrect item, and a brief description of the issue.
- Review & Resolution – Our team will assess your request and respond within 3 business days with a solution. If approved, we will issue a refund or send a replacement.
🚫 Non-Returnable Situations:
- Change of mind after purchase
- Incorrect product selection by the customer
- Allergy or skin reactions (please check product ingredients before purchasing)
For further assistance, feel free to reach out to us.
We strive to keep all our best-selling skincare and beauty products available for our customers. However, if an item is marked as “Out of Stock,” restocking depends on product availability from our suppliers.
Here’s what you can do if an item you want is out of stock:
✔ Join the Waitlist – Some products may have a “Notify Me” option. Enter your email to receive an alert when the item is back in stock.
✔ Check Back Later – We frequently update our inventory, so keep visiting our website for restock updates.
✔ Contact Us – If you need a specific item urgently, reach out to our team at [your email/contact], and we’ll let you know when or if it will be restocked.
We appreciate your patience and will do our best to restock your favorite beauty products as soon as possible!
At Veil Skin Beauty, we offer islandwide delivery across Sri Lanka! You can have your order shipped to:
✔ Home Address – Get your beauty essentials delivered right to your doorstep.
✔ Office Address – Prefer to receive your package at work? Simply enter your office details at checkout.
✔ Gift Deliveries – Surprise your loved ones by shipping directly to their address (just make sure to provide the correct recipient details).
📦 Delivery Restrictions:
- We currently only ship within Sri Lanka.
- Ensure your address details are accurate to avoid delays.
For any special delivery requests or assistance, feel free to contact our support team at [your email/contact]. We’re happy to help!